The Friction Paradox: Why Less Control Means More Tolerance
Less control plus immediate feedback means more tolerance for delay. Multi-agent workflows, educational debt, and talking to your CMS.
Here is the paradox: give people less control over the mechanics and they tolerate delays better, as long as the feedback is immediate. Sean and I test that against multi-agent workflows, the total cost of a CMS, and the educational debt every implementation carries.
We also get into the sustainability of inference models, what happens to UI when the communication surface changes, and a run through the voice assistant tools and models we have been trying. Turns out talking to a system reduces anxiety in a way a form never did.
Listen to episode 4 on bloodsweatandtokens.xyz, or watch it on YouTube.
About Taylor MacDonald
Taylor’s career started in Lexington, KY designing and developing big-name collegiate athletic sites like ukathletics.com and texassports.com. Later, while working at Creative Department in Cincinnati, he pushed his analytical side, working on brands like Tide, Macy’s and LexisNexis.
Taylor joined the Ample partnership in 2014 and in his role as our Chief Technology Officer has pushed our company and clients to the next level. As chief JAMstack evangelist, Taylor has a passion for simple, battle-tested architectural solutions that drive down costs and increase confidence for our clients.
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